Thank you for choosing Flawless Pet! We’re dedicated to providing you with an exceptional shopping experience, from browsing to delivery and beyond. Below are our comprehensive shipping and returns policies designed to ensure your satisfaction at every step.

 

• • Shipping Policy： Worldwide Free Shipping Within 2Kg

• • Eligibility: Enjoy free shipping on all orders over $99.00 (before tax) worldwide, applied automatically at checkout without needing a promo code. Orders exceeding 2kg will incur a modest charge of $9.9 per kg, ensuring your pet’s favourites arrive swiftly at your doorstep.

Standard Shipping

 

• • Cost: Orders under $99.00 are subject to a shipping fee, based on destination, weight, and package dimensions.

• • Processing Time: Typically processed within 1-2 business days.

• • Delivery Time: Expect delivery within 5-15 business days post-shipment, varying by location. Note: Orders leave our warehouse approximately 2-4 business days after placement.

Expedited Shipping

 

• • Availability: Most products qualify for this option at an additional charge.

• • Processing and Delivery: Orders are shipped within 1 business day, with expected delivery within 5-10 business days.

General Shipping Information

 

• • Shipping times begin once the order leaves our warehouse. We aim to minimize waiting time by efficiently processing and shipping your order

Return Policy

Your satisfaction is our priority. If you’re not entirely pleased with your purchase, we’re here to facilitate a smooth return or exchange process.

Return Window

 

• • Items must be returned within 30 days from the delivery date, in new and unopened condition.

Return Process

 

1. 1. Initiate a Return: Contact [email protected] for a Return Authorization Number (RAN).

1. 1. Package Your Return: Securely pack the item in its original packaging with the RAN, your order number, name, and return reason.

1. 1. Ship the Item: Address provided by our customer service team. Note: Return shipping costs are the customer’s responsibility unless due to our error (e.g., incorrect or defective item).

Refunds and Exchanges

 

• • Refunds: Processed to the original payment method within 10 days of receipt. Shipping costs from orders without “free shipping” or marked “return to sender” may be deducted.

• • Exchanges: Please return the original item for a refund and place a new order for the desired item.

• • Damaged/Defective Items: If your order arrives damaged or defective, we’ll replace it at no extra cost. Note any visible damage upon delivery as “Possible Freight Damage”.

Damaged / Defective Products

 

• • If an item arrives damaged or defective, we are committed to replacing your product without additional costs.

• • At Delivery: If you notice possible freight damage, mark it on the delivery receipt. Contact us immediately for further examination.

• • Product Examination: Check your products upon receipt. Many issues can be resolved without a return. For ongoing issues, contact us or the manufacturer’s customer service.

Important Notes

 

• • Shipping Fee Refunds: Unless due to our error or defective products, initial shipping fees are non-refundable. For “Free Shipping” items returned, the cost of shipping may be deducted from your refund.

• • Return Confirmation: Essential to contact customer service to ensure your return is processed smoothly.

• • Limitations: Flawless Pet reserves the right to limit or decline returns and exchanges.

Contact Us

For further information about our shipping and returns policy or any inquiries, don’t hesitate to reach out at [email protected].